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Free Delivery Australia Wide for orders over $70

Contact Us On +61 404 111 540

CZ Crystal Gold Cuff

$61.00
ColorGold

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7 Day Return Policy Available

Free shipping on orders over $150

Local Pickup Available


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CZ Crystal Gold Cuff

$61.00
Care Instructions

At SUSAN ROSE, we want to ensure that your jewellery lasts for a long time. Therefore, we have prepared some guidelines that will help you take care of your pieces.

General Product Care:

To keep your jewellery in good condition, avoid exposing it to chemicals such as perfumes, lotions, hairspray, and cleaning products as these can damage the plating.

It is advisable to avoid wearing your jewellery while bathing, swimming, showering, sleeping, or playing sports as these activities may cause damage or tarnishing.

After wearing your jewellery, store it in a safe and dry place, preferably flat, away from direct sunlight, moisture, and any extreme heat. Store each piece separately to avoid any scratching or rubbing from contact with other jewels.

Use only non-abrasive cotton or microfiber cloth to clean your jewellery.

rough surfaces can scratch the surface of your plated jewellery, we recommend care when rubbing against rough surfaces. 

to treat your piece with love and care! We recommend taking your pieces off while sleeping, swimming, or undertaking any other sporting activities.

Please note that your Plated pieces are not recommended to be worn in water as this may reduce your jewellery's longevity, which is not seen as a manufacturing fault, unless stated as water resistant. 

We hope that these guidelines help you take care of your jewellery so that you can enjoy wearing them for a long time!

Shipping & Returns

Australian Shipping

At Susan Rose, all jewellery orders are processed and dispatched within 2-3 business day of receiving the order. Customers receive an order confirmation, shipping, and tracking number for each delivery. If you need to make changes to your order, or your order is urgent please email enquiries@susanrosecom.au and we will do our best to accommodate you.

Order tracking

Tracking numbers are automatically sent as soon as your order is packed. Please check your junk folder if you do not receive one 72hrs after placing your order.

Get in touch

If you have any questions about your order, please contact us. Our customer service is available Monday through Friday from 8am until 5pm est.

Local Pickup

We offer Click ‘n Collect from our store in Caulfield North - available Monday - Saturdays. Please check our opening & closing times online. You will receive a notification email when your order is ready for collection.

International Shipping

We are now excited to let you know we ship internationally! We currently have set fees worldwide and we aim to dispatch whiting 2-3 business days from our Melbourne warehouse!

FAQS

DO I HAVE TO PAY FOR CUSTOMS & DUTIES?

We ship from Australia, so if you’re an international customer you are responsible for customs & duties within your own country. For further information, we recommend contacting your local customs office.

DO YOU HAVE A STORE?

Yes, we currently have 1 store. However, this store is our warehouse and only offers online pick-up.

DO YOU DO CUSTOMISABLE PIECES?

At this stage we do not offer customised pieces.

DO YOU OFFER RETURNS OR EXCHANGES?

Yes, we offer a 7 business day returns on all items*. To read our full Returns Policy CLICK HERE.

WHAT DO I DO IF I RECEIVED A FAULTY ITEM?

PleaseEMAIL USwith your order number and a photo of the fault. Once we receive your request we will arrange a replacement or refund for you.

WHAT DO I DO IF I RECEIVE AN INCORRECT ITEM?

PleaseEMAIL USwith your order number and style you’ve incorrectly received. Once we receive your request we will insure you receive your original order.

HOW CAN I USE A GIFT VOUCHER/PROMO CODE?

When you’re ready to checkout and are looking at the items in your cart, click proceed to checkout. You will then have the option to add your discount code or promo code to your order. Please note, only one discount code can be redeemed per order.

CAN I USE A PROMO CODE AND GIFT CARD ON THE SAME ORDER?

Yes! You can use a promo code and also your Gift Card in the same order. Gift Cards are a valid form of payment regardless of using a promo code.

WHAT CAN I DO IF MY PROMO CODE ISN'T WORKING?

Gift Cards are case sensitive so please check your caps lock. If you are still having trouble applying your promo code or Gift Card, please contact our customer care team here.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Shipping times will vary depending on where you are located. We are located in metro Melbourne and you can check Australia Post for delivery estimates.

Please remeber during busy periods shipping can be delayed.

CAN I CHANGE MY ORDER?

Our warehouse starts processing orders immediately after they are placed, we cannot guarantee that your requested changes can be made to your order prior to shipment. Please make sure you choose your items carefully and add the correct shipping before placing your order. If you have an urgent change contact our team straight away and we’ll try and assist with any change requirements as once the order has left our premises we are not able to make any changes.

HOW CAN I TRACK MY ITEM?

Once you order is dispatched you will receive shipping confirmation, along with tracking details for your order.

HOW LONG ARE GIFT CARDS VALID FOR?

Susan Rose Gift Cards are valid for 3 years from the date of purchase. E-Gift Cards will receive an email notification with code to use at checkout, Physical Gift Cards will have code provided on the back of card.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We are currently accepting the below methods as payment:

  • Visa 
  • Mastercard
  • Amex
  • Paypal
  • Susan Rose Gift Voucher 

IF AN ITEM IS OUT OF STOCK, CAN I BE NOTIFIED IF IT RETURNS?

Yes, you can be! Go to the product you wish to purchase, select the colour and size and when the style is out-of-stock an email address field will appear. Once you sign up, you will be notified once we receive delivery.

HAVE YOU RECEIVED MY RETURN

As soon as we receive your return back into our warehouse, you will receive an email confirmation. Please allow 3-5 business days for our team to process your return and your accounts to be credited.

Use coupon code WELCOME10 for 10% off your first order.

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